Your privacy is important to Deluva SA de CV. That is why we have developed a Privacy Policy that covers how we collect, use, disclose, transfer and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Collection and Use of Personal Information

Personal information is data that can be used to uniquely identify or contact a single person.

You may be asked to provide your personal information each time you are in contact with Deluva. Deluva and its affiliates may share this personal information with each other and use it in accordance with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content and advertising.

Here are some examples of the types of personal information Deluva may collect and how we may use it.

What personal information we collect

When you create a user ID, purchase a product, or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.

When you share your content with family and friends who use Deluva products, Deluva may collect the information you provide about those individuals, such as name, mailing address, email address and phone number.

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How we use your personal information

We also use personal information to help us develop, deliver and improve our products, services, content and advertising.

From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions and policies. Because this information is important to your interaction with Deluva, you may not opt out of receiving these communications.

We may also use personal information for internal purposes, such as audits, data analysis and research to improve Deluva’s products, services and customer communications.

Cookies and other technologies

The Website,
Deluva’s website, online services, interactive applications, e-mail messages and advertisements may use “cookies” and other technologies, such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information.
However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information under local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

Deluva and its partners use cookies and other technologies in mobile advertising services to monitor the number of times you see a particular advertisement, to display ads related to your interests, and to measure the effectiveness of advertising campaigns.

If you want to disable cookies and you are using the Safari web browser, go to Safari preferences and then to the Security panel to disable cookies. On your mobile device, go to Settings, then Safari and then to the Cookies section. For other browsers, check with your provider to find out how to disable cookies. Please note that certain features of the Deluva website will not be available once cookies are disabled.

As with most websites, we collect certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyze trends, administer the site, learn about user behavior on the site, and gather demographic information about our user base as a whole. Deluva may use this information in our marketing and advertising services.

In some of our e-mail messages, we use a “destination URL” linked to content on the Deluva Web site. When customers click on one of these URLs, they pass through a separate web server before arriving at the landing page of our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click on text or graphic links in e-mail messages.

Pixel tags allow us to send e-mail messages in a format that customers can read and tell us whether the e-mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

Disclosure to Third Parties

At times, Deluva may make certain personal information available to strategic partners who work with Deluva to provide products and services, or who assist Deluva in marketing to customers. Personal information will only be shared by Deluva to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.

Service Providers

Deluva shares personal information with companies that provide services such as information processing,
granting credit, fulfilling customer orders, delivering products, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Deluva operates.

Other

It may be necessary, by law, legal process, litigation and/or requests from public and governmental authorities within or outside your country of residence, for Deluva to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement or other matters of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. In addition, in the event of a reorganization, merger or sale, we may transfer any personal information we collect to the appropriate third party.

Protection of Personal Information

Deluva takes precautions, including administrative, technical and physical measures, to protect your personal information from loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction.

Integrity and Retention of Personal Information

Deluva makes it easy for you to keep your personal information accurate, complete and up to date. We will retain your personal information for the period necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete and up-to-date by logging into your account. For other personal information, we make good faith efforts to provide you with access so that you may request that we correct data if it is inaccurate or delete data if Deluva is not required to retain it by law or for legitimate business purposes. We may refuse to process requests that are unreasonably repetitive, require disproportionately
disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or access to which is not required by local law.

Children

We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete the information as soon as possible.

Our company-wide commitment to your privacy

To ensure that your personal information is secure, we communicate our privacy and security guidelines to Deluva employees and strictly enforce privacy safeguards within the company.